Frequently Asked Questions
For Future Residents
| Applications are completed online through our community website. Application, payment of a $200.00 holding deposit, all non-refundable application fees, and a signed and dated Reservation Form are needed in order to reserve your apartment. |
| Contact the Leasing Office for more information. |
| Employment, Income, Rental History, Credit, and Criminal background information are a part of our screening process. |
| Contact the Leasing Office directly at (928) 714-1030. |
| Appointments are preferred, and we are happy to accept walk-ins. |
| We do offer a Resident Referral program. Consult the Leasing Office for further details. |
| Quiet hours are from 10:00pm to 8:00am. |
| Apartments come with washer/dryer hookups near the kitchen, and we have some rentals. An on-site laundry facility is also available. |
| Safeway, The Mall, and Wal-Mart are all within easy driving distance from the community. |
| Fees may apply for Clubhouse usage. Contact the Leasing Office for additional information. |
| When you reserve your apartment you will be provided with a Reservation Form that breaks down the overall cost for move-in including all required deposits and fees. |
Maintenance
| No, you do not have to be present for work to be completed. |
| Yes, we have on-site maintenance and after-hours emergency On-Call Maintenance. |
| Shampoo carpets, clean, and paint as needed. |
| Call, stop by the office, email, or put in a service request through the online Resident Portal. |
| During business hours come to the Leasing Office and present your ID to borrow a key. After hours call the emergency On-Call Maintenance. A $35.00 lock-out fee will be charged for after-hours lock-out response. |
Amenities
| Yes. Parking is unassigned, and you are allowed one passenger vehicle per lease signer. |
| Seasonal Pool, 24-Hour Fitness Center access, Playground, Dog Park, Outdoor Basketball Court, Clubhouse usage for private parties. |
| Pool is generally open Memorial Day through Laor Day, 8:00am to 10:00pm, 7 days a week. |
| Yes! Some breed restictions may apply; contact the Leasing Office for further details. |
| Refrigerator, Range, Dishwasher. We do have Washer/Dryer hookups and some rentals. |
| Yes, with a minimum 3 month lease term when available. |
Admin
| Once all information needed to process the application has been received, final processing generally takes about 48 hours. |
All payments must be made online via the resident portal
or through a participating WIPS payment location. Using
the resident portal, you can pay with a checking or savings
account at no cost, or you may use a credit or debit card
with an additional convenience fee. Using the option to pay
at a participating WIPS location, this is similar to
purchasing a money order and convenience fees may
apply.
| Yes, Renter's Insurance is required at move-in and must be in force throughout the term of your residency. Minimum $100,000.00 liability, you choose your amount for personal property coverage, and Community is named as an Interested Party or Certificate Holder. |
Optimum and CenturyLink for cable and internet.
| Your lease provides for a termination fee if you need to end your lease before the end of the contracted term. Other options may be available. Consult Leasing Consultant for additional details. |
| Call each utility company directly to set up your accounts: APS for electric service and Unisource for gas service. |
| Residents are responsible for all utilities. Water/sewer/trash charges will be billed monthly by the property in addition to the monthly rent. Basic cable is included. |
Location
| Yes, the city bus line has a stop within a block of the community. Mountain Line: http://mountainline.az.gov/routes/route-3-green/ |
| From I-40 take Exit 201 to Country Club Drive. Continue south on Country Club Drive to the intersection of E. Cortland Blvd. Turn left on to E. Cortland Blvd., continue down the cul-de-sac, and we are the second community on the right. |
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